Tuesday, May 6, 2014
I was on my way to pick up Tuxidos for my wedding with one of my groomsmen and was rear-ended.
I claim all responsibility for this encounter with Phillips Collision.
This is all my fault because I did not check the work better and I did not come into the situation prepaired.
(To the best of my reccolection) I scheduled an appointment to drop off my 2007 F150 off at Phillips Collision in Fruitland Park FL on Wednesday April 14th 2014. They had it for over a week to repair the damaged caused by getting rear ended . The tail gate, Passenger rear 1/4 Bumper and some paint on Drivers Rear 1/4. They told me to come by to picked it up on a Friday @ 5:30 It was raining when I showed up and as they close at 5:30 I inspected the work as best as I could in the rain as 3 of them stood around watching a. After I took it home and it had stopped raining I was able to inspect it a bit closer
1) The bumper was not positioned properly
2) Two clips that hold my side rails were broken and actually lying in the bed of the truck.
3) The spray in bed liner was not applied to all necessary surfaces evenly ( I could see white paint below the black spray in liner, and I let them talk me into using a different product that was nowheres close to the quality of the LineX spray-in bed liner that was in my truck. Im sure they just didnt realize the difference in the quality of the product they asked me to substitute for.
4) I had to remove the tailgate inspection panel to properly reinstall the plastic tailgate rail as someone had just snapped it on over the panel when it should be under the panel
5) and my spare tire lock was missing (they had forgotten to reinstall it and get it coded in advance).
6) Tail light lens kept getting moisture in it
I took the truck back and asked them to fix the problems.
They adjusted my bumper no problems and took one of my keys from me to have the spare tire lock coded.
I get a call a few days later telling me that they had mistakenly threw away my key that has an electronic chip coded to my ignition.
Now I’m sure Accidents happen from time to time and sometimes people have bad days, but how does an auto body shop throw away a key? How does an auto body shop overlook so many details ? How does this many details slip by the “experts”?
I truly wish that they correct these problems, so that no one else is subjected what I have gone through. 1.5 hours at the locksmith 45 mins assorted communications and 4 extra trips back and forth to the shop. With no offer of any recompense. I asked for compensation after the fact but at that point I was so upset I decided to just refuse their offer to detail my truck, for fear of what I would say in a face to face situation.
In the end they fixed most everything to my satisfaction.
So in Conclusion Thank You #Phillips I learned a lot from that entire experience. Next time I deal with an Autobody shop I will have work checked by another shop. I will pay close attention the work and not just trust that everything will be done and done properly. I know where I will never take my vehicles to get repaired in the future and also I know who NOT to reccomend.